Frequently Asked Questions

Find answers to common questions about JapanSource, ordering, shipping, and more.

General

What is JapanSource?

What types of products do you offer?

Are your products authentic?

How does buying from JapanSource work?

What currencies do you accept?

Is there a minimum order?

Can I modify or cancel my order?

Do you offer gift wrapping?

Where do you ship to?

How long does shipping take?

How are products packaged?

Can I track my order?

What is your return policy?

What if my order arrives damaged?

How do I contact support?

Do you offer refunds?