Specified Commercial Transactions Act
Last updated: June 1, 2026
This disclosure is provided under Japan's Act on Specified Commercial Transactions (特定商取引法), which governs mail-order (online) sales. Some details — such as the price of each item and the available payment methods — are shown on the relevant product page or at checkout.
Business Information
- Seller
- [Legal entity name — confirm]
- Responsible operator
- [Responsible operator name — confirm]
- Address
- [Registered business address — confirm]
- Phone
- [Customer-service phone — confirm] (inquiries are handled primarily by email)
- [Customer-service email — confirm]
Sales Terms
- Price
- The price of each item is shown on its product page (tax included where applicable).
- Additional costs
- Shipping fees, any import duties / taxes / customs fees for your destination, and any payment-processing fees. Shipping is shown at checkout; duties and customs are the buyer's responsibility.
- Accepted payment methods
- As shown at checkout. Payment is processed by our separate checkout provider.
- Payment timing
- Payment is confirmed at the time of order, subject to the checkout provider's terms.
- Delivery timing
- Orders usually ship within [N] business days of order confirmation; timing varies with stock and destination.
Returns, Exchanges, and Cancellations
- Defective or damaged items: contact us within 14 days of delivery for a replacement or refund (return shipping at our cost).
- Change of mind: returns accepted within 14 days if the item is unused and in its original packaging (return shipping at the buyer's cost).
- Perishable goods (food, drink, matcha): not returnable unless received damaged or defective.
- Refunds are issued to the original payment method through our checkout provider.
Checkout and Fulfillment
Checkout, payment, and fulfillment are operated by a separate third-party provider, whose terms are presented at checkout and apply to those aspects of your purchase. See our Terms of Service for more.